Moving home can be as stressful as it is exciting, so we do our best to make the experience a little easier. Select whether you are a new or existing customer to see how easy the process can be for having your brand new home connected.
As a new customer, we recommend giving as much notice as possible to our team. This way, if you do require an appointment with an nbn™ technician, then we can schedule the work to be complete by the time you move in. No one wants to be without Wi-Fi, so it pays to be prepared! There are a few steps you will need to when moving house as a new customer.
You will need to know your connection date so we can organise which date the property will be connected. It is best to let us know as soon as possible but as a general rule of thumb, if the property you are moving into has not yet been connected to the nbn™, a new connection will take approximately two weeks. If your property has previously been connected to the nbn™, most connections will be active within a couple of hours!
Your connection will require an nbn™ compatible modem to be used. If you are changing across from another provider your modem should work for your internet but may locked to your old provider. If you would like to transfer a VOIP service with your existing modem, we suggest contacting our customer service team on 1300 905 880.
We have a wide range of options, so you can find a plan that's perfect for your needs. Use our plan builder to see our range of plans that we offer.
Relocating your Aussie Broadband service is as easy as completing our signup process with your new address. There are a couple of ways in which we recommend doing so. All you need to have is the following information.
Use the "Relocate my service" button in the My Aussie portal. This can be found at the bottom of the menu after clicking on your service in the "Home" section, as shown in the image below.Find out more
After entering your address on the first step, choose your plan and proceed to the final step. Select "Yes" to "Do you already have an account with us?", enter your customer number (can be found on your invoice), choose your connection date (the date of your move) then complete the signup process!
Enter your address to get started.