
Login
Sign up to nbn™ online
Sign up to Small Business nbn™
Sign up to Enterprise nbn™
Sign up to OptiComm online
or call
1300 880 905
1300 480 905
1300 161 625
Try our My Aussie app
Run service tests & raise support tickets
View current outages
Check & update your billing details
Check your usage; plus so much more
Visit the App Store or Play Store and download our new self-help app today!
What is an eSLA?
eSLA stands for Enhanced Service Level Agreement and refers to nbn™’s commitment to providing a higher level of support by having faster rectification on faults within a specified timeframe. This is essential for businesses to minimise potential service disruption and one of key features that distinguishes a business-grade nbn™TM service from a residential-grade one.
Our enterprise-level nbn™TM services all come with the option of choosing a support package that includes either a 12-hour, 8-hour or 4-hour eSLA fault rectification timeframe that can be accessed 24/7. Choose a level of eSLA that best suits your business requirements.