High-speed Business nbn™ to power your enteprise communications

We do not have any standard connection fees for our nbn™ services. If you are in a new housing development or opt to have a new line connected you may be liable for an additional charge as dictated by the nbn™. This will be displayed before confirming your order.

Depending on the location, nbn™ uses a mix of technologies to connect to the nbn™ broadband access network. Some devices will need to be registered with nbn™ directly such as medical alarms, monitored fire alarms, and lift emergency phones. Other devices to consider are security systems, fax and teletypewriter devices, EFTPOS terminals, health claim terminals, and existing landline phone services. To register your devices visit the nbn™ website.

If there has been a previous nbn™ connection at your premises the standard time frame is 1-5 business days and there will be no additional work required by a technician. If your address has not been connected to nbn™ before the standard time frame can be anywhere up to 20 business days and is dependent on your nbn™ access technology type and technician availability. Your nbn™ access technology will determine the exact method of installation for your technician.

For connections to premises that are already connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when switching providers.
For connections to premises that are already connected to the nbn™ via FTTP or Fixed Wireless technology, another port on the already installed network termination device will be activated in addition to any other active ports, so there should be no down time.

For connections to premises that have not yet connected to the nbn™ via FTTN/B or HFC technology there may be a small period of downtime when connecting.
For connections to premises that have not yet connected to the nbn™ via FTTP or Fixed Wireless technology, new infrastructure will be installed which will not interrupt your current service.

A Static IP address is a fixed address that is assigned to a device by an Internet Service Provider (ISP). These IP addresses do not change, which means that other devices will be able to find and connect to the device easily.

By using a Static IP address, your business can utilise file hosting on a network server, access printers over the network, host a website or email server for your business, and even set up remote access to your network when you’re away from the office.

In April 2018, we made the decision to offer unlimited plans due to new CVC bandwidth prices given by nbn™Co. to internet service providers (ISPs). Before these new bandwidth amounts were offered, ISPs offering unlimited plans were a large cause of the congestion issues many Australian businesses faced, and we refused to provide our customers with a negative experience by being part of the problem.

Now, we are able to offer two unlimited nbn™ business plans that will not increase congestion on our networks, ensuring our customers receive the quality internet speeds and service that we are known for.

To read more information on why we made the change to unlimited nbn™ plans, check out our article here.

Choosing between Gold, Silver or Bronze support depends on your business requirements.

All support packages include our Australian-based enterprise support available 24/7 to support your business. The difference between packages largely comes down to our uptime SAG and nbn™TM’s eSLA on fault restoration timeframes, which are the biggest considerations for businesses with a critical reliance on connectivity.

The best way to determine the level of SAG and eSLA you require is to assess the financial impact potential downtime has on your business against the cost of adding uptime and fault restoration timeframe guarantees to your service.

It depends on whether your business is single or multisite, and how you want to connect.

nbnTM Internet Connections are great for single site businesses with an office needing high-speed internet connectivity to the outside world.

nbnTM Private IP Networks are for businesses with multiple offices in different locations across Australia and abroad, needing fast connectivity between these sites as well as an internet connection to the outside world. This enables businesses to minimise costs on software, hardware and maintenance by having centralised critical infrastructure to share pooled resources and applications.

SAG stands for Service Agreement Guarantee and refers to our commitment to keeping your nbn™TM service up and running with minimal disruption, or we pay you a percentage rebate back on your monthly service cost in the event of unscheduled downtime on your service.

We offer different levels of SAGs across support packages, including best effort SAG with no rebates, a 99% uptime SAG that allows 7h 18m 17.5s per month downtime and a 99.95% uptime SAG that allows just 21m 54.9s per month downtime. We obviously do not want you to experience any downtime which is why we are willing to put money on it to show you how confident we are that you will receive high performance and reliability with your service on our network.

eSLA stands for Enhanced Service Level Agreement and refers to nbn™’s commitment to providing a higher level of support by having faster rectification on faults within a specified timeframe. This is essential for businesses to minimise potential service disruption and one of key features that distinguishes a business-grade nbn™TM service from a residential-grade one.

Our enterprise-level nbn™TM services all come with the option of choosing a support package that includes either a 12-hour, 8-hour or 4-hour eSLA fault rectification timeframe that can be accessed 24/7. Choose a level of eSLA that best suits your business requirements.

nbnTM Enterprise Ethernet (EE) is a Layer 2 carrier-grade fibre service that delivers bandwidth with the highest speed, performance and reliability across the nbn™ ethernet access network.

nbnTM EE enables a symmetrical bandwidth profile with traffic prioritisation, including low and high Class of Service (CoS). Low CoS provides an excess information rate with best effort contention, which is great for low priority applications, including internet browsing and emails, while high CoS provides a committed 1:1 information rate ideal for time-sensitive applications, including voice, video conferencing and CRM database queries.

nbn™ Traffic Class 4 (TC-4) is the standard delivery method for general internet and data services across the nbn™TM broadband access network. TC-4 enables traffic across multiple access technologies, including fibre to the node (FTTN), fibre to the basement (FTTB), fibre to the curb (FTTC) and fibre to the premises (FTTP), and provides asymmetrical bandwidth profile with ‘best effort’ contention for non-critical applications, such as web browsing, email and streaming.

nbn™ Traffic Class 2 (TC-2) provides a higher performance delivery method for data and network services that requires consistent, predictable upload and download speeds. TC-1 enables a symmetrical bandwidth profile and provides a committed information rate with 1:1 contention and high-level guarantees around frame latency, jitter and loss characteristics. This is ideal for voice, video conferencing, e-commerce and business critical data services.

In short, the difference is that best effort bandwidth operates on a first come first serve basis, priority bandwidth allows certain traffic to be processed first while committed bandwidth ensures you always have 1:1 bandwidth available for your data.

Larger businesses with more specific network requirements use priority and committed to ensure bandwidth is always available with high reliability to support critical services, including phone systems, videoconferencing, cloud applications and more. Whereas smaller businesses with fewer connection requirements typically use best effort bandwidth for non-critical applications, including web browsing, email, streaming content and more.

Your choice of bandwidth profile should match your business requirements.

If you are a smaller business with fewer staff using the internet for more general applications, including web browsing, emails, streaming and other non-critical services, then an asymmetrical connection with best effort contention is perfect for delivering high-speed, cost-effective bandwidth.

If you are a larger enterprise with more staff that have a heavy reliance on the internet and higher priority applications, including voice, video conferencing and cloud services, then a symmetrical connection with high priority or committed 1:1 contention is ideal to deliver high performance bandwidth, 24/7.

Yes, but only if you opt in to rent our managed Cisco 1100 series supplied router, which our technical support team can assist with applying custom configurations to suit your business requirements. If you bring your own router to this service, unfortunately our team can only assist with basic WAN configurations.

Yes, but only if you opt in to rent our managed Cisco 1100 series supplied router, which our technical support team can assist with applying custom configurations to suit your business requirements. If you bring your own router to this service, unfortunately our team can only assist with basic WAN configurations.

Failover is becoming essential for business-grade connections to keep services online and minimise any downtime in the event of an unscheduled outage. Enabling 4G LTE failover enables a redundant secondary path that automatically switches over in the event of your primary nbn™ link going down so your business stays connected.

Combining 4G LTE Failover with a higher SAG and eSLA provides for a robust contingency plan for businesses that cannot afford downtime and require highly reliable and resilient connectivity.

Our nbn™TM services for enterprise require a router with a gigabit WAN port interface configured for DHCP to access higher bandwidth services up to 1000/1000Mbps. For nbn™TM copper connection types, a VDSL/VDSL2+ compatible modem is required.

If you opt in to rent our managed Cisco 1100 series router, then we will supply the correct model with port configurations to match your technology type and network requirements. Alternatively, if you have existing infrastructure in place and wish to bring your own router to the service, please refer to the setup documentation of your router and our team will assist with the configuration required for your service.