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At Aussie Broadband, we do things differently to other telcos

Here’s our managing director, explaining why and how.

We’re Australian operated (and local from the ground up)

We’ve been in business for more than 16 years, and we’re all Australian operated. In a time when it’s common to shift support offshore, we invest in local jobs – because we think it’s the right thing to do by our staff and our customers.

Our call centres are based in regional and metro Victoria, supporting you with all-Australian technical expertise and assistance.

We’re here to help you

We love to go above and beyond for our customers.

That not only includes our friendly Aussie team, but also things like our daily graphs showing how our network is operating in your area, and our transparent approach to outage communications. We don’t bullsh*t our customers (and if the opportunity presents, we love to share a good Dad joke with you).

The small telco with immense capabilities

We might be small, but we’re also nimble. We focus on high quality, great value internet, phone and mobile services that suit the needs of Australians.

Using the latest in technologies, we give you exactly the options you need without overselling. And we back it up with great service, including our unique MyAussie app.

We’re recognised for our quality

We like to punch way above our weight. Here are just some of the ways we’ve been recognised:

  • Customer Service Organisation of the Year, Large Business – Australian Service Excellence Awards (2020, 2021)
  • Certified Best Place to Work (Position 16 for 2021)
  • Best 30 Workplaces to Give Back (Position 21 for 2021)
  • Pause Award - Hammer It (2021)
  • Choice Magazine Best ISP for Customer Satisfaction (2021)
  • ProductReview Award for Internet Service Providers (2020, 2019 and 2018)
  • Roy Morgan Internet Service Provider of the Year (2021)
  • Canstar Blue Award for Most Satisfied nbn™ Customers (2020, 2019)
  • Telco industry awards, including the ACOMM Award for Diversity and Inclusion (2021), Commitment to Customer Service (2020, 2019), Edison Award for Best Broadband Provider (2018) and Edison Award for Best Fixed Broadband Provider (2019)
  • Deloitte Technology Fast 50 (2019)
Awards we've won

We support the community

Many of our staff (including several of our senior leaders) are regular volunteers with community organisations.

We support communities through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more. Helping communities is in our DNA.

Find out more

Check what nbn™ speeds are available at your address, and how to get connected:

Simply enter your details into the search box below and one of our team will be in touch.

5000+ 5 star reviews

If you would prefer not to be called by us but would like to check your address, we recommend visiting our nbn™ rollout map.